Cancel or Change Order Policy – Toorunstyle.com
This Cancel or Change Order Policy applies to all orders placed on Toorunstyle.com, operated by Karen Lenton LLC. We understand that you may need to adjust your order after it has been placed, and we are here to assist you.
1. Order Cancellation
You may request to cancel your order if it has not yet been processed for shipment.
- Before Shipment: If your order has not yet entered our shipping process, you may contact our customer support team immediately to request a cancellation. Upon successful cancellation, a full refund will be processed to your original method of payment. Please refer to our Refund Policy for details on processing times.
- After Shipment: Once an order has been shipped, it cannot be canceled. In such cases, the order will fall under our Returns Policy. You will need to receive the item and then follow the return procedure if you no longer wish to keep it.
How to Request a Cancellation:
To request an order cancellation, please contact our support team as soon as possible with your order number. We will do our best to accommodate your request based on the order’s status.
2. Order Changes (Modifications)
We understand that you might need to make changes to your order, such as updating the shipping address or modifying product details (e.g., size, color, quantity).
- Eligibility for Changes: Order changes are possible only if your order has not yet entered the shipping process. Once an order is being prepared for shipment or has been shipped, we are unable to modify it.
- Types of Changes: Depending on the order status and product availability, we may be able to update your shipping address, or make minor adjustments to product selections within the same order.
How to Request an Order Change:
To request a change to your order, please contact our customer support team immediately with your order number and the specific modifications you wish to make. We will review your request and inform you if the changes are possible.
3. Exchanges
We gladly facilitate exchanges for products. Our exchange process is aligned with our Returns Policy. If you wish to exchange an item, please refer to our Returns Policy for eligibility, product conditions, and instructions on how to initiate the process. You will typically return the original item and then place a new order for the desired item.
4. Contact & Support
For any questions regarding our Cancel or Change Order Policy, or to request a cancellation or change, please contact us:
Operated by: Karen Lenton LLC
Address: 29011 Lancaster Dr. Apt 202, Southfield, MI 48034, United States
Email: support@toorunstyle.com
Phone: +1 (248) 774-6281
Support Hours: 9:00 AM – 5:00 PM EST (Monday – Friday)