Frequently Asked Questions (FAQs) – Toorunstyle.com
Welcome to our FAQ section! Here you’ll find answers to common questions about Toorunstyle.com, operated by Karen Lenton LLC, and our print-on-demand t-shirt services. If you can’t find what you’re looking for, please don’t hesitate to contact us.
General Questions
Q: What is Toorunstyle.com?
A: Toorunstyle.com is an online store operated by Karen Lenton LLC, specializing in high-quality, unique print-on-demand t-shirts. We offer a wide range of designs that are printed onto t-shirts only after you place your order.
Q: How can I contact customer support?
A: You can reach our customer support team during our support hours (9:00 AM – 5:00 PM EST, Monday – Friday) via:
- Email: support@toorunstyle.com
- Phone: +1 (248) 774-6281
- Address: 29011 Lancaster Dr. Apt 202, Southfield, MI 48034, United States
Ordering & Payment
Q: What payment methods do you accept?
A: We accept major credit cards and other secure payment methods through our trusted payment gateways. All transactions are in USD.
Q: Is my payment information secure?
A: Yes, absolutely. Your payment information is processed by secure third-party payment gateways. We do not store your full credit card details on our servers.
Q: How do I cancel or change my order?
A: You can request to cancel or change your order if it has not yet entered our printing and shipping process. Please refer to our Cancel or Change Order Policy for detailed instructions and conditions. Once an order is being prepared for shipment or has shipped, it cannot be canceled or changed and will fall under our Returns Policy.
Product & Design
Q: What type of t-shirts do you use?
A: We use high-quality, comfortable t-shirts as the base for our designs, ensuring a great feel and durability. Specific material blends may vary by product, so please check individual product descriptions for details.
Q: How are your designs printed?
A: We use a print-on-demand (POD) model, employing advanced printing techniques to ensure that our designs are vibrant, detailed, and long-lasting on your t-shirt.
Q: Are the colors and designs on the website accurate to the physical product?
A: We make every effort to display the colors and images of our products as accurately as possible. However, due to variations in monitor settings and the nature of digital printing, we cannot guarantee that the colors you see on your screen will perfectly match the physical product. Small variations may occur.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship to all states within the United States of America.
Q: What are your shipping costs?
A: We charge a flat rate shipping fee of $5.00 USD per order.
Q: How long does it take to get my order?
A: As we operate on a print-on-demand model, your t-shirt is printed after you place your order. Our process includes:
- Processing Time: 1 to 3 business days.
- Transit Time: 14 to 21 business days.
The total estimated delivery time is typically 15 to 24 business days from the date of your order. Please refer to our Shipping Policy for full details.
Q: How can I track my order?
A: Once your order has been shipped, we will provide you with tracking information via email so you can monitor its progress.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns for both defective and non-defective products within 60 days of receipt. Items must be in new, unused condition with original packaging. Returns are processed by mail, and there is no restocking fee. Please see our Returns Policy for complete details.
Q: Do you accept exchanges?
A: Yes, we do accept exchanges. The item must be in new condition and initiated within the 60-day return window. Exchanges are processed by mail. Please refer to our Returns Policy and Cancel or Change Order Policy for full eligibility and process details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team with your order number. We will guide you through the necessary steps.
Q: When will I receive my refund?
A: Approved refunds are typically processed within 3 business days after we receive and inspect your returned item. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider. For more details, please see our Refund Policy.
Contact Us
If you have any other questions, please do not hesitate to contact us:
Operated by: Karen Lenton LLC
Address: 29011 Lancaster Dr. Apt 202, Southfield, MI 48034, United States
Email: support@toorunstyle.com
Phone: +1 (248) 774-6281
Support Hours: 9:00 AM – 5:00 PM EST (Monday – Friday)