Refund Policy

Last updated: June 6, 2025

At Toorunstyle (operated by Karen Lenton LLC), we are committed to ensuring your satisfaction with every purchase. Please review our refund policy below, which explains how we handle order exchanges, cancellations, returns, and refunds.

Countries Covered

  • United States

For full details, you can also visit our returns policy page:
https://toorunstyle.com/returns-policy/

Order Exchanges

To ensure a smooth experience, please carefully review your order details — including size, design, and quantity — before completing your purchase. Unfortunately, we cannot process exchanges due to selection errors. Instead, you may cancel your order within 24 hours and place a new order with the correct details.

If you need help, our support team is ready to assist.

Order Cancellations

You may cancel your order within 24 hours of placement. After this period, your order may already be processing and cancellation will no longer be possible.

  • A 10% cancellation fee (based on the total order value) applies to all cancellations.

To cancel, please contact us via email at support@toorunstyle.com.

Returns and Refunds

Return Window & Conditions

We accept returns within 180 days from the delivery date. After this period, orders are final and refunds will not be issued.

Eligible for Return or Refund

  • Items arriving damaged or broken
  • Products differing in design, size, or material from what was ordered
  • Receipt of incorrect items
  • Significant deviations from the product description

Not Eligible for Return or Refund

  • Items that have been worn, washed, or altered
  • Defects not caused by our oversight
  • Items missing original tags
  • Minor, fixable thread issues

Important: Returned items must be in their original condition and packaging.

Refund Claim Requirements

When requesting a refund, please provide:

  • Return shipping label or receipt
  • Proof of purchase
  • Evidence of defects (photos recommended)
  • Relevant communications (e.g., email screenshots)

Return & Refund Process

  1. Contact Us:
    Send your refund inquiry and documentation to support@toorunstyle.com.
  2. Eligibility Review:
    We will respond within 2-3 business days regarding your refund eligibility.
  3. Return Instructions:
    After approval, you will receive return shipping instructions. Please do not send your package before receiving these instructions.
  4. Shipping:
    Customers are responsible for return shipping costs. Always include a carrier tracking number for your returned package.
  5. Refund Confirmation:
    Once we receive your return, we will notify you by email about approval or denial of your refund.

Refund Processing Time

Refunds are typically processed within 2 business days after we receive the returned items. Approved refunds include the full purchase price and original shipping costs.

If you do not see a refund after 10-15 days, please contact your bank or credit card company for assistance.

Important Notes

  • Return policy valid for 180 days after delivery
  • Customers pay for return shipping
  • We are not responsible for damages or losses during return shipping
  • For lost returns or ineligible refunds, customers must resolve independently
  • Please contact our Support Team before initiating a return

Need Help?

If you have any questions or need assistance, contact us at:

  • Email: support@toorunstyle.com
  • Support Hours: Monday – Sunday, 6:00 AM – 12:00 PM EST
  • Or use our website’s Contact Us page

Thank you for choosing Toorunstyle! Your satisfaction is our priority, and we strive to provide the best possible shopping experience.