Returns Policy

Effective Date: June 6, 2025
Applicable Country: United States
Policy URL: https://toorunstyle.com/returns-policy/

At Toorunstyle, we understand that returns may occasionally be necessary. Our return process is designed to be smooth, fair, and customer-focused. Please read our return policy carefully to understand the procedures and requirements for returning or exchanging your items.

How to Initiate a Return

If you would like to return or exchange a product, please contact our support team within 180 days of receiving your order. You can reach us by email at support@toorunstyle.com or through our Contact Us page.

To help us assist you faster, please include the following details in your request:

  • Name on the order
  • Order number
  • Description of the issue
  • Clear photos (if applicable)
  • Your preference: refund or replacement

Return Eligibility

We accept returns for both defective and non-defective products. Items must meet the following criteria:

  • Product condition: New or slightly used
  • Must be unwashed, unworn, and have all original tags attached
  • Must include a sales receipt or proof of purchase

We do not accept returns under the following conditions:

  • Customer errors such as spelling/grammatical mistakes in custom orders
  • Mistakes in uploaded images or personalization content
  • General ordering errors (e.g., wrong size or style selected without prior cancellation)

Please review your order carefully before submitting it to avoid these issues.

Returns Window

  • You have 180 days from the date of delivery to initiate a return or exchange.
  • After 180 days, all sales are considered final.

Return Shipping & Fees

  • Method: By mail
  • Return Label: Included in the package (for defective/damaged items)
  • Return Shipping Fee: Free (for eligible returns)
  • Restocking Fee: $0 – we do not charge restocking fees.

Return Process

Once you’ve contacted us and received a return authorization, please follow these steps:

  1. Prepare the Package:
    • Include all items in original condition
    • Add a copy of your order confirmation or receipt
  2. Ship Your Return:
    • Use your local postal service or a courier
    • Use the pre-included return label (if applicable)
    • Email us your tracking number for reference
  3. Receive Confirmation:
    • We will notify you via email once we’ve received your return
    • We’ll confirm whether your refund or exchange has been approved

Refund Processing Time

Once your return is approved, your refund will be processed within 2 business days. You will receive a full refund to your original payment method.

Please note: It may take up to 10–15 business days for your bank or credit card provider to post the refund to your account.

Important Notes

  • Returns are only accepted for products that meet our eligibility conditions.
  • Returns shipped without prior authorization will not be accepted.
  • We are not liable for returns lost or damaged during transit.
  • Please ensure all returned products are packaged securely.

Need Help?

If you have questions or need support, please reach out to our Customer Care Team:

Thank you for choosing Toorunstyle. Your satisfaction is our priority, and we’re here to help every step of the way.